In addition to sending a letter, you may contact the FCC by other reasonable means, including:

Fax: 202-418-0232
Phone: 1-888-225-5322
TTY: 1-888-835-5322
E-mail: fccinfo@fcc.gov
Audio-cassette recording
or, Braille

     The complaint should include:

• The name of the video programming distributor against whom the complaint is alleged
• The date and time of the alleged violation, and
• Details about the problem so that the distributor may correct or otherwise respond to the complaint

     You should include the name of the programmer (e.g., News Channel 13) in addition to the name of the distributor (e.g., ACME Cable of Maplewood). The FCC can provide informal dispute resolution to obtain compliance with the rules. However, the Cable Services Bureau (CSB) is responsible for handling formal actions needed to enforce the closed captioning rules. FCC rules require formal complaints for violations of the captioning rules to be sent first to the video program provider (the local television station, cable operator or satellite service) before they may be brought to the FCC.

     Although you are encouraged to bring formal complaints for violations of the emergency rules to the video program provider, you are not required to do so. If you do wish to file a formal complaint for a violation of either the captioning rules or the emergency programming rules, send it to:

FCC, Cable Services Bureau
445 12th Street, SW
Washington, DC 20554

Phone: 202-418-7096
TTY: 202-418-7172
Fax: 202-418-1195
E-mail: CSBINFO@fcc.gov

     For more information, visit FCC Consumer Facts: Procedures for Filing a Consumer Complaint.